Professional Services

Nexge provides various Professional Services on its products to help Service Providers achieve the least time to market in rolling out services. Our Professional Services team helps in designing the VoIP infrastructure for our customers and handhold them though the initial deployment phase. Regular maintenance inputs and Product Upgrades are provided for a hassle free operations of our Products.

Project Management

  • Service Specification
  • Dedicated Project Manager (Optional)
  • Review of Timelines on the Configuration, Installation, Customization & Integration requirements
  • Oversee all aspects of the Project from Nexge’s Product perspective
  • Define and Adhere to Acceptance Tests
  • Timely Reporting of Project Status to Customers

Platform Installation

  • Review of the Hardware requirement as per features and Capacity Planning
  • Validation of Hardware provided by Customers in accordance with the Requirement
  • Product Installation & Commissioning (Remote / Onsite)
  • Platform Configuration (Remote / Onsite)
  • Interoperability with Interconnect Carriers
  • Interoperability with Chosen VoIP Devices / IADs / Softphones etc.

Customization

  • Feature Enhancements
  • Custom IVR Development
  • Integration with Third Party AAA / Billing / OSS & BSS / CRM Systems

Training on Nexge Products

The training will cover the following:

  • Basic and Advance knowledge of the Platform
  • Functional description of its elements, installation practices, O&M Requirements, Instructions on fault-finding and Restoration of Services.
  • An assessment of the participants to understand the gaps (if any) for an independent operation of the platform.

Level 2 Managed Services

  • Operations & Management of the Platform
  • Proactive System Maintenance
  • Remote NOC Support
  • Reporting
  • Technology Support to Business Teams

Level 3 Product Support

  • Remote Product Support to Customers Level 1 Support Team
  • Define Standard Operating Procedures on Support Services
  • Support through Trouble Ticket Platform, Chat, Email and Phone
  • Adhering to mutually decided Support SLAs
  • Problem Acknowledgement, Status Updates and Problem Fix in a time bound manner
  • Bug Fixing & Product Maintenance Releases
  • Version Release Management during Staging and Production environments
  • Provide Root Cause Analysis (RCA) for issues reported
  • Product Upgrades & Enhancements